Consumers' knowledge of cashless payments : development, validation, and usability of a measurement scale

Artykuł - publikacja recenzowana


Tytuł
Consumers' knowledge of cashless payments
Podtytuł
development, validation, and usability of a measurement scale
Odpowiedzialność
Andrzej Cwynar, Beata Świecka, Kamil Filipek, Robert Porzak
Twórcy
Sumy twórców
4 autorów
Punktacja publikacji
Osoba Dysc. Pc k m P U Pu Opis
0000-0002-9216-1914 5.1 100 1 4 100,00 1,0000 100,0000 Art.
Gł. język publikacji
Angielski (English)
Data publikacji
2022
Objętość
3 (arkuszy wydawniczych), 26 (stron).
Identyfikator DOI
10.1111/joca.12424
Adres URL
https://onlinelibrary.wiley.com/doi/10.1111/joca.12424
Adres URL
https://onlinelibrary.wiley.com/toc/17456606/2022/56/2
Finansowanie
The project was financed within the framework of the program of the Ministry of Science and Higher Education under the “Regional Excellence Initiative” in 2019 -2022, 001/RID/2018/19
Cechy publikacji
  • Oryginalny artykuł naukowy
Słowa kluczowe
Czasopismo
Journal of Consumer Affairs
( ISSN 0022-0078 eISSN 1745-6606 )
Kraj wydania: Stany Zjednoczone (United States)
Zeszyt: tom 56 zeszyt 2
Strony: 640-665
Pobierz opis jako:
BibTeX, RIS
Data zgłoszenia do bazy Publi
2021-11-22
PBN
Wyświetl
WorkId
28439

Abstrakt

pl

he global digital shift, recently accelerated by the COVID-19 pandemic, requires that consumers have knowledge allowing them to navigate increasingly cashless markets safely and effectively. To enable valid and reliable measurement of such knowledge, we used data obtained from a random sample of adult Poles to develop and evaluate the psychometric properties and applicability of an original cashless payments knowledge scale (CPK scale). Our analyses based on Item Response Theory show that some evident subdomains exist within the CPK construct. The separate dimensions of the CPK merge into a coherent scale with solid psychometric properties. We find that the CPK score depends on the place of residence, education, and household size, and is positively related to safe cashless behavior. Our findings may have important implications for financial institutions as well as policymakers interested in segmenting consumers in terms of their financial knowledge, potential risks resulting from deficits in this knowledge, and enhancing financial literacy.

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