Purpose: The aim of the research is to analyse communication in the educational process by means of e-learning. Approach/Methodology/Design: An analysis of relevant foreign literature was conducted. A communication model and a comparative analysis of synchronous communication tools based on established criteria were indicated. For the comparative analysis normal distribution, descriptive analysis methodology and chi-quadrate distribution with T-student distribution were used. Findings: The analysis of the presented research results shows that most respondents prefer to solve tasks at a distance in any form. Students are satisfied with the adopted solutions, as well as with the offered methods of communication. The introduction of e-learning positively influences the acquisition and dysfunction of knowledge by students. Practical Implications: Distance communication is a very popular means of communication in the 21st century. The use of various tools does not create a barrier and is evidence of high technological progress. Originality/Value: An original literary approach from the most recent international positions was presented and authorial research was carried out on a representative group of respondents. It is shown that the transfer and acquisition of knowledge by means of information and communication technologies has contributed to changes at universities.